1. When should I have my carpets steam cleaned?

To get the longest possible wear out of your carpet, your carpets should be cleaned regularly.  You know it is time to clean the carpet if:

(a) Your carpet was last cleaned over 12 months ago.
(b) The carpet is very soiled.
(c) Pets are allowed on the carpet.
(d) The carpet is in high traffic area in your office or home.

 2.  My friend tells me not to have my carpet cleaned because when she
had them cleaned the carpets became dirty very quickly.

Yes this can happen when a poor quality carpet cleaner pumps your carpet
with detergent and does not rinse the detergent out.

A professional carpet cleaner will avoid this problem by prespraying your
carpet first, then rinsing the prespray out, similar to a rinse cycle on a washing
machine.

3. How often should I clean my carpets?

Your carpets should be professionally cleaned every 12 months. 
When cleaned and maintained correctly, the carpet life is extended. 
Your carpet will not be damaged if cleaned correctly and on a regular basis. 
It is the unseen bacteria, soils and allergens that cause the damage.

4. Is it possible to clean carpets too often?

No.  Frequent cleaning of the carpet will help keep maintain its original
appearance.

It is recommended that high-traffic areas (doorways, hallways, etc) and
areas of heavy-soiling (near kitchen, dining room, rumpus room, etc) are
cleaned more frequently than the other areas.

Between professional carpet cleaning services remember to vacuum at least
weekly with a good quality vacuum in proper working order.

5. How soon can I walk on my carpet after cleaning?

Immediately, a professional carpet cleaner will clean the carpet fibres only.  
The backing, underlay or floorboards should not get wet.

6. What stains will be removed when I have my carpets cleaned?

A spot is a substance that is adhered to the carpet fibre, but has not become set. 
A stain is more advanced and may have become set.

A professional carpet cleaner will remove all spots (food, grease, mud, etc).

A professional carpet cleaner will have more problems removing a set or
permanent stain compared to a spot.  We carry a large amount of stain removal
solutions for the removal of coffee, tea, blood, cola, urine, red wine etc. 
If the stain has not set and become permanent, stain removal can be successful.

7. Will hot water extraction (steam cleaning) damage my carpet?

No.  Hot water extraction is the method preferred by many leading carpet
manufacturers.  It is considered by many to be the best method of removing
embedded soil and other contaminants.

8.  Will carpet cleaning destroy the stain-resist treatment ...?

No.  It is not necessary to reapply the stain-resist treatment after every carpet
cleaning service, depending on how frequently the carpet is cleaned.

Foot traffic can destroy some stain-resist treatments.  Therefore, those
treatments should be reapplied after every 2nd or 3rd carpet cleaning service. 
Carpet that is only cleaned each every 12 to 18 months may require treatment
at that time.